In the world of travel, "full automation" is sometimes insufficient, while "fully manual" processes are slow. DUTACS has adopted the AI + Human Hybrid structure, the service model of the future. This model blends the data processing capacity of artificial intelligence with the empathy and problem solving ability of human intelligence.
How Do We Achieve Balance?
- Where is Artificial Intelligence (AI) in Action?
- Finding the best price by scanning millions of flight and hotel options.
- Learning user preferences and providing personalised recommendations.
- Automating simple change requests and data entry.
- Reading and digitising expense receipts.
- Where is Human in Action?
- Calming you down and providing solutions in stressful moments when your flight is missed.
- In travel planning that requires complex, multi-legged and special protocols.
- Providing counselling on sensitive issues such as visa refusal.
- Organising special requests of VIP guests (e.g. diet food, special pillows).
We use technology to strengthen human capabilities, not to eliminate them.
Frequently Asked Questions
Your data is anonymised and processed only for the purpose of improving the quality of service (providing better suggestions) and is not shared with third parties.
The "Connect to Customer Representative" option is always available in our communication channels.
AI offers suggestions and fills out the form, but the final approval (purchase) is always in your or your manager's control.